Returning



When you are ready to return your Doppler, just fill out the following form to notify us that you are returning. Then, SECURELY pack up the Doppler and manual (please do NOT include the lotion) and apply the return label. You can use the box your Doppler came in, or any similar sized box, but please be sure to package the Doppler securely to avoid damage during transit. Then drop the package off at any UPS Store, UPS Drop Box, or any UPS Authorized Shipping Outlet (Mailbox Etc, Office Depot, Office Max, etc). You can also hand the package to any UPS Driver making a regular pickup or delivery. To find the UPS location nearest you, please visit the 'Find Locations" quick link at UPS.com or call 1-800-PICKUPS. You may schedule a pickup through 1-800-PICKUPS, however any additional pickup fees are the customers responsibility.

If you cannot locate the provided return label, please contact HearTones at 1-800-323-2943 or info@heartones.com and we can mail, e-mail or fax a replacement label to you at no additional fee.

Return Notification Form

Your Name
Order Number
Billing Date
Phone Number


Thank you for notifying us that you are returning! Once we receive your Doppler, your account will be closed. If you are due a credit, it will be posted that same day. Please note that if your package is not in transit within 10 days of your billing date, regular monthly billing will resume.

If you have any questions about your return, please e-mail us at returning@heartones.com

Thank you again and good luck!