Frequently Asked Questions 1. What is included with my Baby Doppler? Each Heartones Baby Doppler comes with a large bottle of ultrasound lotion, an instruction manual, a helpful hints booklet, an audio tape or CD to assist you in distinguishing the different sounds you may hear, a 9V battery, and a free return label. 2. What MHz are your Dopplers? All of our Doppler's use 3 MHz probes. Sorry, we do not have any 2 MHz probes available. 2. When will my opder be shipped? All orders placed before 5pm EST will ship same day (M-F). Orders placed after 5pm EST will ship next business day. You will receive an e-mail with the tracking information when your order is shipped.
3.
How will I be billed? Your credit card will
be billed on the day the unit is shipped and on that same day each month
until the unit is returned or sold.
All charges will show up as Heartones, Peak Medical, or J-Tec on your statement.
4.
How do I return my Doppler?
When you are ready to return your Doppler, just fill out the online return form located in the returning section of our website to notify us that you are returning. Then, SECURELY pack up the Doppler, manual, booklet, and CD/Tape (please do NOT include the lotion) and apply the return label. You can use the box your Doppler came in, or any similar sized box, but please be sure to package the Doppler securely to avoid damage during transit.
5.
What if I need to return the unit before my rental period ends? If for Any reason
you want to return your Doppler early, we will refund the difference
between the time you paid for and the actual time you had the unit. For
instance: If you pre-paid for a
Baby Doppler for 6-months ($96.00), and you only had the unit for 3
months ($57.00) , we would refund you $39.00 ($96.00 - $57.00).
6.
What if I want to purchase the unit? All rental fees you
have paid will be applied to the purchase price (Regular purchase price, not sale price)
7.
Can I get more gel or lotion if I run out? Yes, you can order it
from us. We sell a large .25 liter bottle for $10.00 (sorry we do not
sell the small tubes), USPS Priority Mail shipping included. Many
mothers are finding that regular body/hand lotion works just as well.
8.
The red light on the unit is on. What do I do? Check both ends of the
cord to make sure they are plugged into the unit and the probe. You
need to change the battery if the light is blinking either red or
green. Make sure you insert the battery as shown on the battery door,
and the battery is brand new. 9 Do not worry about it! The clips break off quite easily, and when can replace them just as easily. Just throw the broken piece away, please do not try and glue it back on! You are NOT responsible for the repair costs if the damages occurred during normal use. We will send you a replacement at no cost, as well as provide return shipping for the damaged Doppler. 10. I did not receive a tape or cd with my Doppler. How can I hear the sample sounds? Please use the following link to listen to the Baby Doppler Sample Sounds audio file. 11. Can you record the heartbeats? Yes. Although you cannot record directly on to the unit, you can hook up a Baby Doppler to a computer or other recording device and e-mail to friends or transfer to tape or CD for a special keepsake. All you need to do is hook up the Doppler to a PC using a 1/8" Stereo to 1/8" Stereo Cord, hooking the headphone output on the Doppler to the line in on your PC . Then just use any audio recording program (like Windows Sound Recorder) to record the heartbeat, and that's it! 12. How safe are the Doppler's to use? Diagnostic ultrasound is one of the safest means available for obtaining the necessary information about your unborn baby (or babies). While many tests are continually conducted by manufacturers and the U.S. government, results in the past have indicated no adverse side effects.
E-mail any questions to
info@heartones.com or |